Responsible Gambling

At YokoCasino, responsible gambling is not an afterthought — it sits at the core of how the platform operates. The casino is fully licensed by the UK Gambling Commission, which means it is legally required to meet some of the strictest responsible gambling standards anywhere in the world. This page outlines the tools, resources and contact details available to any player who feels they may need support.

Our Commitment to Player Safety

YokoCasino believes that gambling should always be an enjoyable leisure activity, not a source of stress or financial hardship. The casino actively monitors player behaviour and may reach out if it notices patterns that suggest a player may be struggling. This proactive approach sets it apart from many operators who only intervene when a player self-reports a problem.

Responsible Gambling Tools

All of the following tools are available directly through your account settings and can be activated at any time without needing to contact customer support.

Deposit Limits

You can set daily, weekly or monthly deposit limits to control how much money goes into your casino account over a given period. Once a limit is set, it takes effect immediately and cannot be increased for at least 24 hours. Decreases to limits take effect straight away.

Session Time Limits

Set a maximum session duration so that the casino automatically logs you out after a specified period of play. You will also receive on-screen reminders at intervals you choose, helping you stay aware of how long you have been playing.

Loss Limits

Loss limits cap the maximum amount you can lose within a defined time period. If your net losses reach the threshold you have set, you will be unable to continue playing until the limit period resets.

Reality Checks

Reality check notifications appear at regular intervals during play, showing you how long you have been logged in and your net win or loss for the session. These are a useful nudge to take a break and assess whether you are still playing for fun.

Cooling-Off Periods

If you feel you need a break from gambling but are not ready for a full self-exclusion, a cooling-off period lets you pause your account for a set duration ranging from 24 hours to six weeks. During this period, you cannot log in or deposit.

Self-Exclusion

For players who feel they need a longer break, YokoCasino offers self-exclusion periods of six months, one year, five years or indefinitely. Once self-exclusion is in place, the casino will also do its best to exclude you from any marketing communications.

YokoCasino is also signed up to GAMSTOP, the UK’s national self-exclusion scheme. If you self-exclude through GAMSTOP, your exclusion applies across all UKGC-licensed operators simultaneously.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has stopped being fun and started becoming a problem. Some common warning signs include:

• Spending more money on gambling than you can afford to lose
• Chasing losses in an attempt to win back money
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family or social commitments because of gambling
• Feeling anxious, irritable or depressed when you are not gambling
• Lying to friends or family about how much you gamble
• Using gambling as a way to escape stress or emotional difficulties

If any of these resonate with you, it is important to seek support. There is no shame in asking for help — thousands of people in the UK benefit from gambling support services every year.

Support Organisations

GamCare

GamCare is the leading provider of information, advice and support for anyone affected by problem gambling in the UK. Their free helpline is available 24 hours a day, seven days a week.

• National Gambling Helpline: 0808 8020 133
• Available via live chat at GamCare’s website

Gamblers Anonymous

Gamblers Anonymous runs peer support groups across the UK, providing a safe, confidential environment for people to share their experiences and support one another in recovery. Meetings are available in most major UK cities.

BeGambleAware

BeGambleAware provides free, confidential advice and support to anyone worried about their own or someone else’s gambling. Their website includes self-assessment tools and a directory of local support services.

Contact YokoCasino’s Safer Gambling Team

If you would like to discuss any responsible gambling concerns directly with YokoCasino, you can reach the dedicated safer gambling team at any time:

• Email: support@yokocasino.org.uk
• Live Chat: Available 24/7 through your account dashboard

All enquiries are handled in strict confidence and with genuine care for your wellbeing.

Under-18 Protection

Gambling is strictly for adults aged 18 and over in the United Kingdom. YokoCasino uses age verification technology at the point of registration and may request additional identity documents at any time. The casino strongly recommends that households with children use parental control software to prevent underage access to gambling sites.

If you are struggling with gambling, please contact the National Gambling Helpline on 0808 8020 133 or email support@yokocasino.org.uk. Help is available around the clock.